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Order Info
Welcome to the Para-Gear Order Information page.
Currently you can order anything you like via our secure e-commerce website, E-mail, phone, fax, or mail in orders.
For more detailed information please choose from the list below to help answer any questions, or simply scroll down the page.
| Domestic Orders | Shipping Charges | Dealer Information |
| International Orders | Customer Service | Return Policy |
| Bank Transfer Info | Order Forms | Warning/Disclaimer |
Domestic
Orders
For domestic orders by phone, fax, or by mail please include, or
have ready, the following:
- 1. Full Name.
- 2. Exact billing address of credit card, and shipping address (If different).
- 3. Phone number, Fax number, and E-mail address (Whichever apply).
- 4. The equipment you wish to order. You must specify Stock Numbers, Descriptions, Quantities, Sizes and Colors.
- 5. Shipping preference. We ship UPS (United Parcel Service), and Priority Mail (United States Postal Service). We will ship UPS to all addresses, except P.O. boxes, if a preference is not specified.
- 6. Credit card information. We accept VISA, MasterCard, Discover, American Express, Diner's Club, and Carte Blanche. (If you are mailing in an order you will need to enclose your credit card information, money order, or check, including shipping and handling charges, for the equipment).
We require a $25.00 minimum on Website, Phone, and Fax Orders.
Customers are responsible for any charges incurred with UPS address corrections which are $10.00 - $15.00
International
Orders
For International orders by
phone, fax, or by mail please include the
following:
- 1. Full Name.
- 2. Exact billing address of credit card, and shipping address (If different).
- 3. Phone number, Fax number, and E-mail address (Whichever apply).
- 4. The equipment you wish to order. You must specify Stock Numbers, Descriptions, Quantities, Sizes and Colors.
- 5. Shipping preference. We ship Express Mail International (United States Postal Service), or International UPS (United Parcel Service) & Airfreight by request. We normally ship the equipment to our customers the least expensive way possible. (We can supply you with an estimated cost of shipping and insurance if you request it).
- 6. Credit card information. We accept VISA, MasterCard, Discover, American Express, Diner's Club, and Carte Blanche. (If you are mailing in an order you will need to enclose your credit card information, money order or certified check drawn on U.S. funds, including shipping and handling charges, for the equipment).
We require a $25.00 minimum on Website, Phone, and Fax Orders.
Customers are responsible for any charges incurred with UPS address corrections which are $10.00 - $15.00
Bank Transfer Information
PAYMENT MUST BE MADE IN U.S.
DOLLARS. ALL BANK TRANSFER CHARGES MUST BE PAID BY THE APPLICANT AND CHECKS MUST
BE DRAWN ON A U.S.
BANK.
For international bank transfers: Contact Para-Gear by email at
sales@para-gear.com, fax at
847-679-8644, or by mail for more information.
Shipping
Charges
Shipping charges depend upon the
weight and volume of the box being shipped.
For Domestic Orders, UPS (United Parcel Service), and
Priority Mail
(United States Postal Service), is our preferred method of shipping.
For International Orders
Express Mail International (United States Postal Service) is our
preferred method of shipping.
International
UPS (United Parcel Service) and Airfreight are used on request.
We can only give approximate shipping charges via E-mail, phone, or fax. We do not know the exact amount until we box the equipment and weigh it at the time of shipping.
Shipping charges will be added to backordered items
Customers are responsible for any charges incurred with UPS address corrections which are $10.00 - $15.00
Customer
Service
Our Customer Service number is
847-679-1256.
For information on delivery or orders already placed, call our customer
service department at 847-679-1256.
You can also reach us by E-mail.
All E-mails must include your name, address, phone and fax numbers
in order for us to answer you properly.
Questions about rigging and technical specifications can be answered by our loft at 847-679-1251.
Written inquiries are also invited, and will be answered as fully and promptly as possible. In fairness to all our customers, please keep the questions brief. Please enclose a self-addressed stamped envelope when writing.
When you receive your shipment, please note the total amount shown on the invoice is the amount charged to your credit card. You are only charged for the items shipped, plus postage and handling. Your credit card will not be charged for backordered items until the backorder is shipped.
Shipping charges will be added to backordered items
Order
Forms
You can print out a Para-Gear
order form by clicking here, Para-Gear
Order Form. You will
need Adobe Acrobat Reader in order to view the PDF format that it is in.
If you are interested in any other equipment order forms please view our Order Forms page. We have order forms for all canopies, harness containers, and jumpsuits. If for some reason you do not find what you are looking for please contact us and we will either e-mail, fax, or mail an equipment order form to you.
Return
Policy
Contact Para-Gear prior to
returning any item.
Our guarantee covers any defect in material or workmanship occurring under normal use within 30 days of purchase. If we must return equipment to the manufacturer for repair, and there is a charge, customers will be billed at cost for the charge. Send a detailed note describing the problem on any item sent to us for repair, your daytime phone number, E-mail address, and date the item was purchased (If possible include a copy of the invoice).
Unused equipment returns are accepted up to 30 days after delivery. However, no equipment may be returned to Para-Gear without first contacting us. If Para-Gear allows the return of any goods, it should be understood there will be a minimum restocking charge of 20%. Any line, fabric, or webbing that has been cut into length is subject to a restocking fee of 30%.
A note with full explanation
must accompany any returned item.
Computer programs cannot be returned.
Video tapes cannot be returned if seal is broken.
Smoke signals cannot be returned.
Please include funds for postage on exchanged items.
Custom made equipment cannot be returned.
After 30 days, we strongly suggest that any defective merchandise be returned directly to the manufacturer stating the date of purchase and source of supply. By doing so, time and expense will be saved.
Items ordered together are not necessarily shipped or delivered on the same day. Wait a few days before contacting us if you are "missing a package."
Check packing material. When a small item has been ordered and cannot be located in the carton, we suggest that you very carefully check the packing material. Small items do have a tendency to be "lost" in the packaging material.
Claim Information: All merchandise is triple checked. Any discrepancy must be reported within 10 days of receipt of shipment. You cannot collect for breakage, damage, or shortages unless you keep the shipping carton. No matter what the shipping method, if any package shows signs of external damage, please do not accept it. Refuse it and insist that the carrier tell you what procedure should be followed. NOTIFY US IMMEDIATELY! If there is concealed damage - notify us! We will tell you what procedure to follow.
Para-Gear Equipment Co. Inc DEALER DISCOUNT POLICY
PARA-GEAR IS ANXIOUS TO ACQUIRE DEALERS WHO ARE SERIOUS ABOUT THE PARACHUTING BUSINESS AND WHO ARE WORKING TO MAKE IT GROW.
OUR DEALERS ARE REQUIRED TO:
— MAKE AN INITIAL PURCHASE OF $3,500.00 (DEALER’S COST) AND WILLING TO SELL EQUIPMENT AT SUGGESTED RETAIL PRICE.
— SUBSEQUENT ORDERS MUST BE A MINIMUM OF $200.00 (DEALER’S COST)
— ANNUAL PURCHASES MUST TOTAL A MINIMUM OF $5,000.00 (DEALER’S COST) TO RETAIN THE DEALERSHIP.
— PARA-GEAR DEALERS MUST SELL EQUIPMENT AT A PROFIT AND NOT LESS THAN THE MINIMUM PRICE SET BY THE PARTICULAR MANUFACTURER OR PARA—GEAR
PARA—GEAR’S DISCOUNT PERCENTAGES VARY FROM 10% TO 50% DEPENDING ON THE ITEM PURCHASED.
THE DEALER PRICE IS LISTED IN OUR CURRENT CATALOG AS THE 20 OR MORE PRICE, OR THE LARGEST PERCENTAGE DISCOUNT WHEN PERCENTAGES ARE LISTED. ITEMS THAT D0 NOT LIST A 20 OR MORE PRICE OF A PERCENTAGE DISCOUNT ARE LISTED ON A CONFIDENTIAL DEALER PRICE SHEET.
ALL ORDERS ARE ON A "PAYMENT WITH ORDER" OR "C.O.D." BASIS. DEALERS ARE NOT ALLOWED TO USE CREDIT CARDS AS FORM OF PAYMENT. PARA—GEAR WILL NOT "DROP—SHIP" ORDERS FOR THE DEALERS. PARA—GEAR WILL NOT ACCEPT CHECKS FOR PAYMENT FROM ANYONE EXCEPT THE PARA—GEAR DEALER.
PARA—GEAR ENCOURAGES ITS DEALERS TO EXPAND, BUT IN THE EVENT EXPANSION OR CHANGE OF LOCATION CAUSES CONFLICT OF INTEREST WITH AN EXISTING PARA—GEAR DEALER, PARA—GEAR MAY FIND IT NECESSARY TO SUSPEND OR RESTRICT DEALER PRIVILEGES.
WE RESERVE THE RIGHT TO REVOKE DEALER PRIVILEGES. PRICE CUTTING, DEEP DISCOUNTING, AND SELLING EQUIPMENT FOR LESS THAN THE MINIMUM PRICE SET BY THE MANUFACTURER OR PARA—GEAR WILL CAUSE IMMEDIATE TERMINATION OF THE DEALERSHIP. GENERAL PARA—GEAR COMPANY POLICIES ARE LISTED IN OUR CURRENT CATALOG WILL PERTAIN TO ALL ORDERS.
IF YOU HAVE ANY QUESTIONS, PLEASE DON’T HESITATE TO CONTACT US.
SINCERELY,
LOWELL M. BACHMAN, PRESIDENT
- Read and follow all operating instructions and all manufacturer specifications, instructions, advice and requirements for use of equipment.
- Use only manufacturer recommended compatible components.
- Examine and replace ANY defective, worn or deteriorated component part.
- Examine all gear and equipment, including all fittings, buckles, snaps, or other fasteners before each use of any parachute product.
- Use only those products designed for parachute use.
- Do not exceed recommended or stated forces, speeds, or other factors regarding safe use of the equipment.
- Read and follow all warning labels, manuals, instructions, training or experience requirements and recommendations and all recognized parachute use procedures.
- Check and calibrate all altimeters, timers, or other similar equipment before each jump or use.
- Be extremely careful and cautious. Review emergency procedures before each use. Do not be overconfident.
- Never attempt to use equipment packed, prepared, assembled or fitted by others. Know and examine your equipment before each use.
- Failure to activate the main or reserve parachute (or execute correct emergency procedures) at a safe altitude, and/or equipment failures can result in serious injury or death.
FAILURE TO FOLLOW ALL WARNINGS, INSTRUCTIONS AND REQUIRED PROCEDURES MAY RESULT IN SERIOUS INJURY OR DEATH.
NO EQUIPMENT IN THIS CATALOG IS DESIGNED FOR OR IS TO BE USED FOR BASE JUMPING OR BUNGEE JUMPING.
Sport parachuting is a hazardous
activity that can result in injury or death.
Parachutes sometimes malfunction, even when they are properly designed, built,
assembled, packed, maintained and used. The results of such malfunctions are sometimes
serious injury or death.
RISKS OF SKYDIVING
Skydiving has caused deaths and serious injuries. In the past decade an average
of 31 fatalities have been reported in the U.S.A. in each year.
Parachutes do not always open properly. Ram-Air parachutes have a malfunction rate
of approximately 0.3%. No pull or low pull 19%, malfunctions 22%, reserve
problems 11%, collisions 15%, landings 33%. This data is based on U.S.P.A
reports. Experts estimate that hundreds of people are injured. Some of these
deaths and injuries are the result of equipment malfunction.
PARA-GEAR Equipment Company Inc., warrants all products in this catalog to be free
of defects in material and workmanship and will, within 60 days from the date of purchase
by the original consumer, repair or replace, at Para-Gear's option, any part found
defective by Para-Gear without charge for material or labor. The parties understand and
agree that the buyer's sole and exclusive remedy against Para-Gear shall be for the repair
or replacement of defective parts as provided herein.
Any needed repair or replacement of parts under the terms of this Warranty should
be brought to the attention of Para-Gear by writing "Customer Service" at the
address listed at the end of this page along with the product. Para-Gear will not pay for
shipping and handling charges.
This Warranty shall be in lieu of any other warranty, express or implied. Implied
warranties of merchantability and fitness for a particular purpose are limited in duration
to 60 days from the date of purchase. Para-Gear shall not be deemed to be or held liable
for personal injuries or for any other damages whether direct or consequential. This
Warranty shall NOT apply and is terminated when any product contained in this catalog or
any part thereof has been subjected to accident, alteration, abuse, and misuse, or where
incompatible parts are used.
Note: Some states do not allow limitations on how long an implied warranty lasts,
or the exclusion of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. This Warranty gives you specific legal rights, and you may
have other rights which vary from state to state.
Any representations or promises inconsistent with or in addition to this Warranty
are unauthorized and shall not be binding on Para-Gear Equipment Company Inc.
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